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Privacy Policy


Introduction

At Immobili-Phuket, we recognize the significance of personal data for our users and customers. We are dedicated to safeguarding your privacy and data protection rights.

This Privacy Policy outlines the handling of personal information supplied or gathered on the websites and applications (“the Platform”) where this Privacy Policy is posted or redirected to. This Privacy Policy complies with the legislation in effect in the locations where we operate. In certain instances, we may incorporate additional data privacy notices specific to particular regions.

This policy clarifies the reasons for which your personal data may be processed by the Platform. We urge you to read this thoroughly. By utilizing the Platform or any service derived from it, you acknowledge that you have been informed about the use we make of the personal data collected.




Who is the data Controller

Immobili-Phuket & Partners comprises various companies and brands. This privacy policy is provided on behalf of the group of companies that constitute Immobili-Phuket & Partners. Therefore, when we refer to “Immobili-Phuket & Partners”, “we”, “us”, or “our” in this privacy notice, we are indicating the appropriate company within Immobili-Phuket & Partners that is responsible for processing your data. The Data Controller will differ based on the country and brand that is providing the services or collecting the data. You can locate the respective Data Controller in our portals’ Legal Notice or our aggregators’ Legal Notice.

Our Partners:

If you have any inquiries concerning this privacy policy, you can reach out to our Data Protection Officer (DPO) by the E-mail info@immobili-phuket.com with the Notice Privacy Policy




Personal data collected

Immobili-Phuket & Partners will have access to the following personal data:

a) Personal data voluntarily provided by users:

  • Name
  • Telephone number
  • Preferences
  • Email address
  • Type of alerts to receive
  • Favorite properties
  • Geolocation, only if the user enables this option on their device.
  • Any personal data directly sent to Immobili-Phuket


b) Personal data voluntarily provided by agents, developers, or professionals:

  • Full Name
  • Full address/business registered address
  • Phone number
  • Email address
  • Billing information
  • Other contact details (Whatsapp id, Line id, Skype id, Messenger id, Wechat id, and/or website URL).
  • Geolocation, only if the agent enables this option on their device.
  • Any personal data directly sent to Immobili-Phuket

c) Personal data voluntarily provided by owners:

  • Name
  • Telephone number
  • Email address
  • Property details (when publishing an Ad): total or partial address, pictures/videos, description and characteristics, contact details (Whatsapp id, Line id, Skype id, Messenger id, Wechat id), and/or website URL.

d) Personal data automatically gathered by Immobili-Phuket:

As you engage with our website, we may automatically collect Technical Data about your equipment (IP address, device details), browsing actions, and patterns. We gather this personal data using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies:


  • Device data: operating system, version, or unique ids. For example, the name of the mobile network used by the device.
  • Geolocation data: Only if you authorize its use. Geolocation can be determined by IP address, GPS, Wi-Fi access points, and mobile service towers. In any case, it will be used to enable some features which are needed to provide the services and in some cases, to provide ads related to your location.
  • Navigation data: information about your activity on our websites, which may include websites from where you access our websites, searches conducted, date and time of the visits, interaction with ads, alerts created, and visit duration. This information will allow us to suggest ads or products similar to those you were looking for and customized ads shown to you.

In case you used a social network profile (like Facebook or Instagram or Google) to contact us:

We would like to inform that in addition to your username on the corresponding social network, we will be able to access other personal data under your profile, like your address, name, identifier, gender, picture, contacts, groups, preferences, and hobbies, and other data, always according to your privacy settings on that network. Information about this will be provided to you before registering through this option, but we recommend you to read carefully the Terms and Conditions of those Platforms.

Registering for our services is entirely voluntary but for a), b), and c) some fields are mandatory and should be provided in order to provide our services. If not provided, we will not be able to provide the services. Those fields usually are marked with an asterisk or a warning will inform about this.




Purposes

Your personal data will be handled for the purposes outlined in this policy. This policy is based on the applicable law, choices, and controls that apply to you. We may use the information gathered from you, or from devices associated with you, to:


  • Register you as a user and establish your account.
  • Deliver our services, in accordance with the Legal Notice and applicable Terms & Conditions or those that may be set up in the future with each of the users.
  • Respond to inquiries or requests for information made by the users/agents/owners.
  • Upload ads from agents/owners and display them on our websites.
  • Keep you updated about our services, activities, projects, updates, and new website(s) or application(s) features through notices/newsletters sent by email and/or other electronic means.
  • Personalize content and experiences. The information you provide will enable us to create user profiles to offer you ads, products, or services from Lifull Connect or our partners in a personalized manner.
  • Operate, comprehend, optimize, develop, or enhance our websites, products, services, and operations.
  • Detect, investigate, and prevent activities that may breach our policies or are deemed illegal.
  • Manage your participation in a contest or prize.
  • Publish your comments (where applicable) if you are a registered user.



Legal basis

Immobili-Phuket & Partners may handle your personal data based on any of the following legal justifications:


  • If it is required in relation to contractual obligations: managing the accounts and delivering our services.
  • To adhere to a legal obligation applicable to Immobili-Phuket & Partners.
  • Legitimate interest to keep you updated about Immobili-Phuket & Partners products and services and send any form of communication using the contact details provided.
  • Based on your explicit consent: to keep you informed about Immobili-Phuket & Partners products and services, to send communications of your interest using the contact details provided, and to send us the information contained in the forms completed by you.



Sharing your information with other entities

Immobili-Phuket & Partners will only disseminate your personal data with other entities under the following circumstances:


  • Owners, advertisers, and agents
  • Portals or platforms that publish ads
  • When you request a service and/or additional information via the contact form provided for this purpose.
  • If you post an ad on our platforms, your contact details (provided to us) as well as information about the property or product included in the ad will be published and accessible to all our visitors and users.
  • For all other purposes, your personal data will not be shared, sold, or disclosed. However, your personal data may be communicated to Regulatory authorities or other third parties as per the applicable law.
  • Additionally, where applicable, if you request the portability of your data, we will communicate them to the recipient that you specify.
  • Moreover, depending on the purpose of collection, your personal data may be accessed by:

Third-party service providers that may process personal data as per the instructions of Immobili-Phuket & Partners, upon applying the necessary security measures to ensure that we may share personal data under the enforceable privacy law. We rely, among others and by way of example, on third-party providers for hosting data, sending electronic communications, or for general support and development.

Other companies of the Immobili-Phuket & Partners, according to our legitimate interest, for internal management issues, subject to the applicable privacy law.



Google might handle your personal data, given that you grant your consent for it to do so via our web pages. For further details, please visit Google’s partner sites policy page. Please note that it’s important to review their policy to understand how Google processes your personal information.




Your rights

You have the right to exercise the following rights, always in accordance with the applicable data protection law:


  • The right to request access to your personal data: you can ask Immobili-Phuket & Partners about the processing of your personal data and access them.
  • The right to erase your personal data.
  • The right to rectify your personal data if they are inaccurate or incomplete.
  • The right to withdraw your consent. The withdrawal of consent shall not affect the legality of processing based on consent before its withdrawal.
  • Filing a complaint with the corresponding Data Protection Authority of your country and/or region.
  • The right of portability of the personal data: if you wish your personal data to be processed by a different data controller, Immobili-Phuket & Partners will facilitate the transfer of your personal data to the new data controller indicated.
  • The right to request a restriction of the processing of your personal data.
  • The right to object to the processing of your personal data.
  • The right not to be subject to a decision based solely on the automated processing of your personal data.

In any case, all personal data linked to the user’s account, as well as any information and/or content included in the corresponding profile will be removed at the same time the user exercises the right of erasure. Moreover, should the user exercise the right of erasure in connection with personal data necessary to provide the services on the Platform, Immobili-Phuket & Partners will be compelled to end its relationship with the user and will therefore unsubscribe the user, who will not be entitled to file any claim whatsoever in this respect. Erasure will be executed without prejudice to the obligation of the blocking set out in some Data Protection regulation(s) applicable.

Users may exercise their rights by sending a written communication to the owner of the website indicated in our Legal Notice of Aggregators or Legal Notice of Portals or through the contact way we have at the bottom of each of our websites.

Important: Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.





How do we protect your Personal data

Immobili-Phuket & Partners has implemented security measures to prevent your personal information from being accidentally lost, misused, accessed without authorization, or improperly altered or disclosed. Additionally, we restrict access to your personal information to those third parties that need to process that information strictly for business purposes. In these instances, we ensure that your personal information is processed in accordance with our instructions and is safeguarded by the duty of confidentiality.

We have established procedures to identify any security breach, and we will inform you and any applicable privacy regulator about any breach as appropriate and in line with our legal obligations. However, despite the diligent implementation of such measures, users should be aware that Internet security measures are not foolproof.





How long will we keep your Personal data

Immobili-Phuket & Partners will handle your personal data for the duration necessary to accomplish the objectives outlined in this Privacy Policy and will retain your data as stipulated by the applicable laws and regulations.

The criteria we adhere to in this regard are determined by:


  • The purpose of processing the collected personal data and adherence to the purpose. This implies that we will retain your data while it is active and until you terminate your account.
  • The reasons for the collection of the personal data: for instance, you can withdraw your consent at any time.
  • Mandatory storage periods under contractual and regulatory provisions.

Please be aware that in some instances, Immobili-Phuket & Partners is obligated to retain certain personal data of the users for an additional period of time depending on the applicable Data Protection Regulations.





Confidentiality

Professionals associated with Immobili-Phuket & Partners who may participate in any manner in the services provided to the user commit not to disclose or utilize the information they may access. In all cases, any information supplied by the user will be deemed confidential and may not be used for purposes other than managing the user’s account and/or the services contracted with Immobili-Phuket & Partners (if any). In this context, we commit not to disclose information about the user unless it is legally mandated.




International Transfers

Immobili-Phuket & Partners operates on a global scale, and as such, it may be necessary to transfer your personal data to third countries for operational purposes. We may transfer your personal data to:


  • Immobili-Phuket & Partners entities that you can find in our Legal Notice
  • Service providers with whom we need to share your data


In any case, we will only transfer the minimum data required to fulfill the purposes indicated in this privacy policy.

If you are a resident in the European Economic Area (EEA) and your data is transferred outside the EEA, we will:

  • Process your personal data in a territory which the European Commission has determined to provide an adequate level of protection. Otherwise, we will ensure that adequate safeguards are provided to protect your personal data, such as EU standard contractual clauses, Binding Corporate Rules (BCR), codes of conduct, or similar legal mechanisms which allow us to transfer your personal data with an adequate level of protection. You can request additional information about the mechanisms used from our Data Protection Officer, even a copy of the contractual clauses used, by clicking here. Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.




Special Categories of Data or Sensitive Data

We will not gather or process any personal data that may be particularly sensitive or included in the special category of user personal data, unless such data have been explicitly provided. Special personal data categories encompass information related to race/ethnicity, political views, religious, philosophical or similar beliefs, trade union membership, genetic data, biometric data used solely for the purpose of identifying an individual, health data, sexual life or sexual orientation.




Policy regarding the use of the Platform by children

The Platform is not intended or designed for individuals under the age of sixteen (16), who are not permitted to use it without the consent of their parents or legal guardians. Accordingly, we do not intentionally collect information from individuals under this age. However, if any parents or legal guardians believe that their children have shared personal data with us without their consent, they should inform us using the contact information provided at the bottom of each of our websites.




Direct Marketing

We commit not to use your personal data for direct marketing purposes without your explicit prior consent.

Additionally, if we have a business relationship with you, we may send you information about our products or services based on our legitimate interests.

If, at any point, you wish to cease receiving commercial or promotional information from Immobili-Phuket & Partners or third parties, you can unsubscribe directly from marketing campaigns free of charge, by contacting us by the E-mail info@immobili-phuket.com with the Notice unsubscribe.

Please note that, even if you choose not to subscribe or if you choose to unsubscribe from receiving promotional emails or newsletters, we may still need to continue contacting you in connection with important non-commercial information, such as problem-solving, inactivity or lack of use, detection and prevention of errors, or, in general, compliance with the Legal Notice and operational procedures of the Platform.




Social Media

Immobili-Phuket & Partners would like to inform you that when you choose to follow us on our profiles or social media pages, we will process your personal data (always in line with your privacy settings on the respective social network and its privacy policy) in order to include you as one of our followers and interact with you.

Based on your settings, our connection may be displayed on your profile and wall so that your friends can receive notifications about it. By default, we will only be able to see your name and your profile picture. In other words, we will not have access to additional personal details or your social network activity unless you have set your access to “everyone” or your profile is completely public.

We will keep you informed about our activities, events, news, products, or services offered by Immobili-Phuket & Partners through social media. If you no longer wish to receive this information, you can simply click on “unfollow”. If you have additional questions, please feel free to contact us.

Please be informed that your comments may be published outside the platform of the social network or using tools other than INSTAGRAM API or FACEBOOK API. To do this, we will obtain your prior consent, without modifying, translating, or deleting any part of the content of the message. In addition, we will always refer to your full username. Once that content of the social network has been deleted or modified, we will make every effort to remove or modify it within 24 hours provided that we have been notified.

Immobili-Phuket & Partners will use third parties (Google Ads, Facebook Ads, Youtube Ads etc.) to display information or advertising related to its services or products, remarket and/or create similar audiences to those users who register to obtain additional information about Immobili-Phuket & Partners products on social media. These providers will only process the data on behalf of Immobili-Phuket & Partners in an encrypted manner. You will be able to disable and control the use of cookies and similar tools as indicated in their privacy policies.

Immobili-Phuket & Partners will not be able to access, modify, or cancel your personal data from social media, only the corresponding social network can do this. If you need to know more about how social media process your data, you can visit their privacy policy:


  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Linkedin

Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.




Facebook Fanpage

At Immobili-Phuket & Partners, we utilize Facebook pages for which we share responsibility with Facebook Ireland Limited or any of its subsequent business names (hereinafter referred to as FB):

As joint controllers, we only analyze the usage of our FB website. FB provides you with information related to this processing through its privacy policy, which you can find here:

https://www.facebook.com/privacy/explanation

FB also provides the essential part of our agreement as co-controllers, which you can currently find under this link:

https://www.facebook.com/legal/terms/page_controller_addendum

As part of the FB statistics service, we only receive anonymized statistical data and do not have access to personal data processed by FB for this service. The legal basis for the processing of anonymized statistical data is the legitimate interest we have in obtaining further information about the interests of visitors to our FB pages.




Contests and Sweepstakes

When you participate in sweepstakes or contests organized on our profiles or social media pages, they will be regulated by the legal bases or general conditions of the contest or sweepstakes.

In these cases, the personal data you provide will be processed in order to manage your participation in the corresponding contest or draw. In order to participate, we need you to provide at least your contact details. These data will be mandatory if you want to participate and will be indicated in the form or the conditions of the contest or draw.

We will not share your data with third parties except:


  • By legal obligation
  • In the case of the winners, their data (name and surname) will be made public in accordance with their consent or with the legitimate interests of Immobili-Phuket & Partners, in guaranteeing the transparency of the contest or draw, all depending on the applicable legislation in each specific country.
  • In those cases where the promoter of the prize or gift is a third party and it is necessary that the prize be sent directly by the promoter, your data will be communicated to the promoter. In this case, we will inform you in advance of such communication.

The data will be kept for the duration of the contest or draw and subsequently according to the legally established deadlines. As an example, in some countries we may keep it for 4 years for tax reasons. Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.




Automated decision – making

Immobili-Phuket & Partners incorporates the content of various classified ads websites into our Platform and directs quality traffic to their advertisements. Moreover, we are capable of generating additional traffic by delivering the right advert to the right user at the right time, through our native advertising products. We employ automated decision-making procedures to respond to your choices on the Platform search engine, in order to provide the services under the Legal Notice and offer you a quality and satisfactory service that aligns with your search.

Additionally, we generate user profiles. To do this, we use cookies (if you have given your consent) and similar technologies that enable us to gather information about the searches you’ve conducted, the adverts or sections you’ve clicked on, the last adverts you’ve visited, or the adverts that we’ve displayed to you on our websites. This information allows us, for instance, to show you suggestions that are similar to your searches or visited adverts or to display personalised adverts related to your searches. We could also store your pseudonymized IP address in order to send you commercial communications based on your location. Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.




Links to other Websites, Applications or Platforms

The Platform contains links to various other websites, applications, or platforms that we believe could potentially provide useful information to you. However, please be aware that we neither endorse nor recommend the content and/or services provided on these sites, and we are not responsible for their privacy policies or terms of use. In this regard, we advise you to read the privacy policies of any websites you visit. Remember that the provisions in this document are only applicable to personal data collected and/or processed by Immobili-Phuket & Partners.

 

 

 

Amendments to Privacy Policy

We will only utilize your personal data as outlined in the Privacy Policy that is applicable at the time of the collection of your personal data. Immobili-Phuket & Partners reserves the right to modify this Privacy Policy at any time by publishing these amendments on our Platform. Therefore, we advise that you check the Privacy Policy each time you access the Platform. You can determine if a revision has occurred by referring to the date when this policy was last updated. The use of the Platform following the changes implies acceptance of them.


If we decide at any point to use personal data for purposes other than those stated at the time of collection, we will communicate this decision to you via email, provided that we have your email address. In case your consent is required, you will have the opportunity to authorize or not authorize these new purposes.

Should any of the clauses in this Privacy Policy be eliminated or deemed null and void, this will not impact the rest of the terms and conditions, which shall remain fully valid and effective under regulations in force from time to time. Please note that some rights included above may not be applicable to you due to applicable data protection legislation. In that case, if you exercise a right which is not applicable we will not be able to proceed with it. Check your applicable rights beforehand in order to avoid any inconvenience.


Last update Date: 01.12.2023

 

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